- We ship to over 200 countries worldwide.
Shipping Information for
You will always get personally tailored dresses from us no matter you choose a standard size or give us your custom measurements. Shipping time is different for different items.
Shipping Time is the time taken for the finished dress to be shipped to you. And before we ship the dress to you we need time to tailor the dress.
For Formal Dresses
Generally it will take 3-9 calendar days for professional dressmaker to tailor your dresses. Then it will take EMS about 4-8 working days for the finished dresses to travel from our country to the destination.
For Wedding Dress
Generally it will take 15-25 calendar days for professional dressmaker to tailor your dresses. Then it will take EMS about 4-8 working days for the finished dresses to travel from our country to the destination.
For Urgent Orders
If you don’t have special requirement for the shipping motheds, we usually ship them out by Standard Shipping. Generally speaking, it will take Standard Shipping about 4-8 working days to ship out the items. But if you need your items urgently, please select Expedited Shipping (It's about 2-5 working days and not free on our website). Select your country as shipping destination, and then, pay for the shipping fee, so that we can ship out your items ASAP.
|Hemline / Train
Sash / Ribbon,
This dress is completely hand made to order, even with a standard size. The total delivery time is composed by tailoring time and shipping time, and it's various from different designs. Free Shipping to the majority of countries worldwide on orders over NZD 99, and we always use the fastest and the most appropriate shipping method that can be tracked online.
Shipping & Return
We deliver to over 60 countries worldwide, such as the UK, US, Austrlia, Canada, Germany, Saudi Arabia and so on.
Total delivery time is composed of two parts: processing time and shipping time.
- In-stock dress: 72 hours.
- Made-to-order dress: 3-25 days.
Two types of shipping method
- Standard: 4-8 days to arrive, can be tracked online.
- Expedited: DHL, UPS and FedEx, 2-5 days to arrive.
7-Day Return Service
Your satisfaction is of the utmost importance to us, we provide 7-day return service.
Read more: Shipping Policy | Return Policy
- When can the dress reach me?
It will take 3-25 days to tailor, and 2-8 business days for shipping. We advice you order the dress 1 month earlier before your event date.
- Will my dress look just like the pictures?
Yes. But it will be sewn to fit your body type, and the fabric type and color will differ if you've requested such alterations. The quality of the fabric, and the skill put in by the seamstresses, will be the same.
- Can I return or cancel the dress if I change my mind?
This dress isn't just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to order for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than for other items, so it is important to order carefully. Please read our Return Policy to learn more.
- Will I be able to alter my dress if I receive it and it does not fit exactly right?
Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed.
- If I can buy many items to try, and return the dislike ones?
- How can I get a swatch? How much have I to pay for it?
Yes. Please contact us first.
- Do you have a retail location?
Sorry, we are online store only.